Appointments can be booked online through one of the approved apps, such as Patient Access or the NHS App or over the phone. Each morning we release appointments online to book, before our telephone lines open. Simply login to your app and book an appointment with a Clinician of your choice. The appointments released are face to face appointments and you must come to the surgery in good time for your appointment. The car park can get very busy, and we suggest giving yourself enough time to get here and book in. We are unable to see late arrivals. If you would prefer a telephone appointment, our reception staff can book this for you or change a booked appointment to a telephone appointment. If you do request a telephone appointment the Clinician will treat you remotely if they can, if not you will be asked to re-book.
Appointments are released on the day and on a rolling 1 and 2 week cycle.
When you book an appointment reception staff have been asked by the GPs to capture the following information when they book an appointment;
- A detailed description of the symptoms.
- How long the patient has had the symptoms.
- If any treatments have been used prior to attending (Self-care, Pharmacy First, prior visit and prior medication.)
- If a chaperone may be required (if appropriate.)
This is to ensure we can book you in with the most suitable Clinician or service. All of our staff have passed a strict vetting process and are trained in patient confidentiality.
NHS App
If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.
You can use the NHS App to get health advice, book appointments, order repeat prescriptions, view your GP health record and more.
For more information go to www.nhs.uk/nhsapp
Cancelling or changing an appointment
If you can not make your appointment let us know as soon as you can so another patient can book the appointment time. You can cancel or change your appointment: